Can I wash my heated socks?
Yes, you can wash your heated socks.
- Remove the batteries before washing the socks
- Turn the sock inside out before washing
- Wash the socks in the washing machine at 30° maximum with a low spin.
- Do not use bleach
- Do not use fabric softener
What size glove should I buy?
You can find our glove size guide here.
However, if you find yourself between sizes, size up to the larger size.
Can I get spare glove batteries and chargers?
You can get spare batteries and chargers for our current range. These can be subject to availabilty.
You can buy spares here.
How will my order be shipped?
Orders received by 12 noon UK time (Mon-Thurs) will be processed the same day, delivery can take between 3-5 days.
Standard UK mainland Flat Rate Shipping 1st Class Post - £5.00 (excluding the Channel Islands)
Battery 'Powered' heated products will be shipped via UPS.
Free UK Shipping orders over £40.00 (excluding the Channel Islands)
Scottish & Channel Islands Shipping
Orders received by 12 noon UK time (Mon-Fri) will be despatched the same day.
Standard Flat Rate Shipping to ECC countries 3-6 days: £15.20
Free shipping on orders over £100
VAT charged on all orders.
When will my order be dispatched?
Orders received by 12 noon UK time (Mon-Thurs) will be processed and sent to our warehouse the same day.
Handling time can be 1-2 day with final delivery will usually be between 3-5 days.
Handling time will be 1 day with final delivery will usually be between 2-3 days.
Please note: our office & warehouse is closed over weekends and holidays.
Also, remember any items 'pre-ordered' from our extended range can take between 4-6 weeks before dispatch.
Why does an extended range item take 4-6 weeks to be shipped?
Although we are the official distributor for Sidas & Therm-ic products in the UK & Ireland we are unable to stock the full range. We can order items from the Sidas World HQ, France.
However, these items are added to our monthly distribution order. A contractual agreement, following 'Brexit', with Sidas World means we can't place more than 1 order a month. Sometimes, if the timing is right, these items can arrive more quickly.
We will continue to work to make this offer more efficient for our customers.
Can't find the answer to your question? Get in touch with us
visit our Contact Us page