Yes, you can wash your heated socks.

Care Instructions:

• Remove the batteries before washing the socks
• Turn the sock inside out before washing
• Wash the socks in the washing machine at 30° maximum with a low spin.
• Do not use bleach
• Do not use fabric softener

You can find our glove size guide here.

However, if you find yourself between sizes, size up to the larger size.

You can get spare batteries and chargers for our current range. These can be subject to availabilty.

You can buy spares here.

Set heat kit 1300 + 1300B will heat for 11-13 hours on setting one, 5-7 on setting two and 3-4 hours on setting three. The charge time from flat is 5-7 hours

Set heat kit 1700B will heat for 15-17 hours on setting one, 7-9 hours on setting two and 4-5 hours on setting three. The charge time from flat is 7-9 hours

To maximize battery life, we recommend that you store them in a cool place (5 °C / 41 °F to 20 °C / 68 °F) after having charged them to half capacity. The batteries must be stored after having been switched off (display of heating stage off (1.2)) and disconnected from the heated insole and charger. During prolonged storage, the C-Packs must be discharged and then half charged at least once every 6 months. Thus, the batteries maintain their maximum performance for several years! If necessary, clean the parts with a soft, slightly damp cloth and a mild cleaner.

Yes, continuously pushing the button on the battery pack for about 15s should reset. The LED of the battery pack will flash briefly after releasing the button.

Yes, Go on Therm-ic Heat Control app, connect your devices and go click on icon on the 3rd main page of the app. You will have access to the “upgrade firmware” option. 
If an upgrade is available, be sure your pack is half charged and don’t touch anything while updating your devices, either on the app or the battery pack. If the battery is not half charged a message will appear prompting you to recharge before continuing with the upgrade on your mobile phone. This to prevent potential problems during upgrades. 
Be sure you have mobile data or wifi access during this upgrade, the app will access update files during the upgrading process. 
Note that usage of data may incur extra charges from your phone data service supplier. Therm-ic is not liable for any additional charges incurred.

The Therm-ic Heat Control app is compatible with all Bluetooth products in the Therm-ic Powered Heat range.

SOCKS, INSOLES and JACKETS are compatible.

NOT gloves

Bluetooth battery packs will still function without the app, but you will have access to fewer heating modes. 
Please note that the heat level status on the app will update when adjusting the heat setting manually, by using the switch on the battery packs.

The heating element is only under the forefoot. The position of the heating element under the forefoot allows the coldest area of ​​the body to be warmed first: the extremities. The heat will then diffuse into the rest of the foot and along the calf.

You can connect your charging cable to a transformer that does not exceed 5 volts. Beyond this power, damage can be caused to the batteries.

S.E.T stands for Smart Elastic Tecnology. 

This is Therm-ic's latest innovation to integrate heat into textiles by using heated wire along a seam. 

Try using the following site to troubleshoot your issue. If this doesn't work please speak to the store you purchased the product from.